Refund policy

1. Return Window

You may request a return within 30 calendar days after receiving your order. This policy covers change-of-mind returns and returns for damaged, defective or incorrect items.

2. Return Conditions

For a change-of-mind return, the item must be unused, clean and complete, with its original tags, parts and accessories. Opening the shipping packaging to inspect the item does not by itself make it ineligible for return.

Use the original packaging where available, or suitable protective packaging. These condition requirements do not prevent claims for confirmed delivery damage, product defects or incorrect items.

3. How to Request a Return

Email info@lanohub.com within the return window. Include your order number, the item you want to return and the reason. For damage, defects or an incorrect item, include clear photos of the item, packaging and shipping label where available.

We will review your request and provide return instructions. Please contact us before sending an item back. Retain your shipping receipt and tracking number.

Return address:
Lano Hub / LANO HUB INC
22 ENGLE LN
POPLARVILLE, MS 39470
United States

4. Damaged, Defective or Incorrect Items

Please contact us within 7 calendar days after delivery if your item arrives damaged, has a quality issue or is not what you ordered. Keep the item and packaging while we review the issue.

The 7-day reporting request helps us investigate promptly. It does not replace the 30-day return window or limit rights relating to defects under applicable law.

5. Return Shipping Costs

For a change-of-mind return, the customer arranges and pays for return shipping. The cost depends on the package and carrier; we do not charge a fixed return shipping fee.

For confirmed delivery damage, quality issues or incorrect items, Lano Hub pays the return shipping cost and provides a prepaid return label or another return arrangement at no cost to the customer.

6. Restocking Fees

We do not charge a restocking fee.

7. Refunds

After receiving and inspecting your return, we will email you the approval decision. If a request is not approved, we will explain the reason.

Approved refunds are credited to the original payment method within 5 business days after approval. The refund includes the price paid for the returned item and its applicable sales tax. We do not deduct an original standard shipping charge because standard shipping is free.

Customer-paid return shipping for a change-of-mind return is not reimbursed. If your refund has not arrived within 5 business days after approval, contact info@lanohub.com so we can help trace it.

Business days are Monday through Friday, excluding U.S. federal holidays.

8. Exchanges and Cancellations

We do not offer direct exchanges. To purchase a different item, request a return under this policy and place a new order separately.

For order changes or cancellations, contact us within 24 hours of placing the order and before dispatch. Requests depend on order status. Approved cancellations receive a full refund to the original payment method within 5 business days after approval. Once the order has shipped, the return process applies. The 24-hour request period does not limit cancellations arising from shipment delays or other rights under applicable law.

9. Return Support

Store: Lano Hub
Company: LANO HUB INC
Email: info@lanohub.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays