FAQ
1. What does Lano Hub sell?
Lano Hub offers kitchenware, kitchen organization products, and coffee and breakfast appliances. Browse our Cookware & Prep, Kitchen Organization, and Coffee & Breakfast collections to find products for your daily routine.
2. Where do you ship?
We ship to the contiguous 48 U.S. states only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
3. How much does shipping cost?
Standard shipping is free for all orders to eligible destinations. The shipping charge is $0.00 USD. Applicable sales tax and the complete order total are shown at checkout before payment.
4. How long will delivery take?
Order processing takes 1-2 business days. Transit after dispatch takes 3-6 business days. Estimated total delivery time is 4-8 business days, including processing and transit.
Business days are Monday through Friday, excluding U.S. federal holidays. Processing hours are 9:00 AM-6:00 PM (UTC-5). Orders placed on weekends, holidays or outside these hours begin processing on the next business day. Delivery times are estimates.
5. How can I track my order?
We email tracking details after dispatch. Orders may ship through USPS, DHL, UPS or FedEx. Please allow 24-48 hours for tracking activity to appear.
If tracking has not updated after this period, your order is overdue, or a delivered package cannot be located, email info@lanohub.com with your order number. We will investigate with the carrier and help resolve the issue.
6. What payment methods can I use?
Available payment methods are shown at checkout and may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Availability depends on the payment services enabled for your order and your device or browser. All payments are in U.S. dollars (USD).
7. Can I change or cancel my order?
Email info@lanohub.com within 24 hours of placing your order and before dispatch. Include your order number and requested change. Requests depend on order status. The time your email is received determines whether it was submitted within 24 hours, including outside customer service hours.
Once an order has shipped, our return process applies. The 24-hour request period does not limit cancellations arising from shipment delays or other rights under applicable law.
8. Can I return an item?
You may request a return within 30 calendar days after receiving your order. For a change-of-mind return, the item must be unused, clean and complete, with its original tags, parts and accessories. Opening the shipping packaging to inspect the item does not by itself make it ineligible for return.
Use the original packaging where available, or suitable protective packaging. These condition requirements do not prevent claims for confirmed delivery damage, defects or incorrect items. See our Refund Policy for full details.
9. How do I request a return?
Email info@lanohub.com within the 30-day return window. Include your order number, the item you want to return and the reason. For damage, defects or an incorrect item, include clear photos of the item, packaging and shipping label where available.
We will review your request and provide return instructions. Please contact us before sending an item back, and retain your return shipping receipt and tracking number.
10. What if my item arrives damaged, defective or incorrect?
Please email info@lanohub.com within 7 calendar days after delivery with your order number and clear photos of the issue. Keep the item and packaging while we review your request.
This reporting request helps us investigate promptly. It does not shorten the 30-day return window or limit applicable legal rights.
11. Who pays for return shipping? Is there a restocking fee?
For a change-of-mind return, the customer arranges and pays for return shipping. This cost is not reimbursed.
For confirmed delivery damage, quality issues or incorrect items, Lano Hub pays for return shipping and provides a prepaid label or another return arrangement at no cost to the customer.
We do not charge a restocking fee.
12. When will I receive my refund?
After receiving and inspecting your return, we will email you the approval decision. Approved refunds are credited to the original payment method within 5 business days after approval. The refund includes the price paid for the returned item and its applicable sales tax.
Approved order cancellations receive a full refund within the same timeframe. If your refund has not arrived within 5 business days after approval, email info@lanohub.com so we can help trace it.
13. Do you offer exchanges?
We do not offer direct exchanges. To purchase a different item, request a return under our Refund Policy and place a new order separately.
14. What is your return address?
Lano Hub / LANO HUB INC
22 ENGLE LN
POPLARVILLE, MS 39470
United States
Please email info@lanohub.com for return instructions before sending an item to this address.
15. How can I contact customer service?
Email: info@lanohub.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Include your order number when your question concerns an existing order. Messages received outside these hours are reviewed during the next business day.